Next generation whistleblowing platform

	Specialised in-house contact center The dedicated toll-free number for voice calls in any country. Proprietary call scripts and interview methodology. Multiple languages and 24/7. Native speakers only.
	Modern intake channels Multilingual and mobile-friendly web portal, chatbot, live chat, and smart answering machine.
	Anonymous two-way communication at all stages of the investigation Each reporter gets a secret code to access the case via web Feedback Room or toll-free line, having the option to provide additional information, feedback and communicate with the response team.
	Escalation Messages against hotline process owners are bypassed (e.g. to the Audit Committee) to avoid conflict of interest.

	Incident delegation and deadlines Assign a case to a responsible case manager. Set the case due date according to priorities, categories, or applied procedure rules.
	Notifications and reminders Never miss new reports. Receive a push on each significant case action. Weekly and monthly status reports will be delivered automatically as well as overdue reminders.
	Automations Spend less time on repetitive routine tasks. Set up business rules to change priority, assign a responsible, assign scenarios depending on the category, location or status.
	Tasks Delegate tasks to team members within the case and beyond. Use each case as a project management tool.

	Investigation checklists/workflows programs Workflow templates (set of tasks) for different investigations save time and set a common quality standard/checklist within the organisation.
	Templates for feedback to reporters Prepare a standard verified message for acknowledging, inquiring, or finalising the case.
	Case materials Upload and collect case files connected/cross-referenced with facts, persons involved, and the underlying evidence.
	Split of access rights by regions, divisions, and organizational hierarchy The white list policy minimizes the risks of information leaks. Build it once and use it every time.

	Multiple types of analytics Benefit from predefined reports provided by experts, ensuring you get the right insights and comparatives: Time to respond, Substantiation rate, Investigation duration, and others.
	Configurable reports Most of the reports can be narrowed down with filters: region, category, status, assigned, channel or procedure.
	PDF, XLS, PNG export Export case reports and other reports as branded PDFs. Charts into vector files or images. Tables into CSV or XLS.
	Audit log All changes are tracked by date and the user making the edits. The log is available from the app and can be narrowed down with filters.