Evidence
based decisions
Automate workflows, leverage cross-functional associates, and make ethics decisions based on reliable evidence.
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Zero trust accessUsers aren't trusted by default, having no access to any case unless specifically granted. The access rights are managed according to Role-Based Access Control (RBAC). |
RolesThere are default roles (Admin, Supervisor, Lead investigator, Team member etc.) with varying access levels. Custom roles are supported to align with company workflow. |
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Split of access rights ⭐Access to case information can be controlled by managers based on regions, divisions, and organizational hierarchy. Users can only see cases within their own region, division, or unit. |
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Additional organisational levels ⭐Additional levels of hierarchy can be added to companies with complex structures, including subregions, units, or divisions. This will be particularly useful for matrix structures. You can also assign coordinators and teams, or establish special procedures for each additional level. |
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Audit logAll actions of users are collected in the audit log and can be filtered by dates or case variables, like lead investigator, case ID, category, unit, etc.
⭐ — feature is included in tariff plans “Advanced” and/or “Pro” |
Unlimited users and cases
from 89 EUR / month
Customer care
Every user enjoys complimentary round-the-clock support through our Help portal or an in-app support widget, aligned with our standard SLA policy. Meanwhile, enterprise clients receive privileged access to direct communication channels—including phone, MS Teams, and WhatsApp—with customer success managers, who are on standby to offer more tailored or enhanced SLA support.
Our commitment to supporting all customers extends to communication campaigns, where we provide live user training sessions, along with a suite of graphic and textual resources. For enterprises, we go a step further by offering exclusive access to video explainers and extra consultation services, ensuring a comprehensive support experience.