Define current state for more focused actions and better traction
Prior to any changes companies need to understand the as is state. We developed a number of questionnaires to assess the level of trust, perception of fraud or current level of ethics tolerance or compliance policies awareness within employees. The results should be considered when drafting corporate policies, tailoring a compliance programme or evaluating the progress of the company's ethics management.
Apart from inherent threats for an industry or a function, specific fraud risks can be hidden in corporate policies, KPIs, operating procedures or even IT systems. Besides risk evaluation, we assess existing controls and suggest remediations for gaps. External risk assessment is also a requirement of anti-bribery standards or a local anticorruption legislation.
Ethics / trust / fraud survey
Existing hotlines as well as any other element of a company's control environment should be regularly assessed for its effectiveness. During our audits we go beyond compliance requirements and employ our "Painless ethics" methodology discovering additional mistakes and insights. It is also very important to get live feedback from existing and potential hotline users.
Express diagnostics based on questionnaires or deep dive projects help leaders improve compliance departments, security units or antifraud task forces. Each project finding will encompass explanations of its impact / importance and guidance / roadmap / project plan on improving the function within structure / strategy / systems / people / processes dimensions.
Hotline audit and benchmarking
Ethics is not for trial & error - succeed with us from the first attempt!
Our library of compliance projects has been collected by real life experience of our team within 20 years. It has hundreds of potential initiatives and ideas which can be tailored into any program document. But, more importantly, we already know what works better, what are the pitfalls and how to achieve best results considering a given industry, jurisdiction, maturity, fraud and trust levels.
Spot audits, checks, analytic procedures or extensive forensic investigations should be an integral part of any compliance program, since they make people believe that the integrity is an important value for a company.
Apart from writing, it is important to consider informal traditions and corporate cultural beliefs. Policies should also avoid 'untouched low hanging fruits' and separate a declared risk appetite from a real one which can undermine leaders and confuse employees. We also stick to audience tests making sure it understands the statements in the right way.
The communication can be split into several shots. It should also be tailored to the audience and the company's culture. There should be no limitations for channels, messages, visuals or technologies. We cooperate with best artists and subcontractors to create content from posters, videos, stickers to chatbots, push or sms notifications; from awareness to provocations.
Ethics & compliance work better with adequate training
There are always shared values within a team. But, conflicts arise when team players do need feel a common ground. We developed a workshop helping company leaders identify common values as well as areas of misunderstanding. Shared values does not mean common understanding and should also be cleared. The gaps are also important as an insight for future projects and team building potential.
Ideal code of ethics is the one which works, not the beautiful, complete or detailed one. We use best available frameworks and own research of TOP-200 corporate codes when assisting a company with it code. No matter: top down or bottom up, high level or with detailed example - It should be focused on your key risks, target audience and change management objectives.
Shared values workshop
Code of ethics
Training whistleblower's is an important part of our "Painless ethics" philosophy. Companies should teach reporters on how to use intake channels, protecting anonymity, on legal side of whistleblowing, on a workflow and the company's expectations from reporters, on why whistleblowing hurts, on dealing with attorneys and evidence.
"How to deal with reporters" training is an integral part of Ethicontrol's whistleblowing platform rollout as well as key lessons on keeping a hotline healthy and on effective investigations. Each manager will firstly play a role of a whistleblower and then will be responsible to finalise a case during the training.
Being a whistleblower
Dealing with whistleblowing in the right way
As a professional company, we already know most of the jurisdictions: laws, guidelines and standards. We developed a training for compliance officers who would like to know the regulations (e.g. EU Whistleblowing Directive, SAPIN II, Public Interest Disclosures Act (PIDA), UKBA, FCPA, DoJ Guidelines) comparing to other standards. We make emphasis on how to comply and avoid risks as well as hot to protect the company and its officers from potential responsibility.
We prepared a series of face to face workshops with potential reporters demonstrating the benefits of dealing with an outsourced hotline run by Ethicontrol. Such meetings help companies gain additional trust either on an initial or later stages, disclosing real life case studies and dealing with instant feedback from an audience.
Self-education is the best way to boost your knowledge in different spheres. Maybe it's time to test yourself in anticorruption and bribery prevention techniques? We've picked some free, efficient and even interactive courses just for you!
If you still use more than three tabs in your browser or do several tasks at a time, then this post is for you. We compiled some empirical evidence that you might be doing the stupidest things in your life.
Ethicontrol (ethical control) is a global ethics hotline outsourcing service and software for internal investigations. Our integrated platform supports full life-cycle of a report: from registration via contact-center and web-intake up to management conclusions in case management system (SaaS).