Report on reports

General outlook

All general information about cases is gathered in one place. You can view the number of cases that were registered, opened, and closed within a specific time range.

Set filters to receive the most relevant information, such as case statuses, assigned responsibilities, case health, and others.

Comparisons (aka Groups report)

See case statistics categorized by groups like Categories, Units, Channels, Assigned, Segments, Disciplinary actions, and others. The data is displayed in column charts and tables. Column charts can be saved in PNG, PDF, and SVG formats.

You can track the performance of specific groups across different time spans such as days, months, and years. This performance can be visualized as curves or histograms and exported in various formats.

Substantiation rate  ⭐

Classical indicator for benchmarking which is tracking how many cases were substantiated (proven) or not.

Also, compare how these variables have changed over previous time periods to evaluate your progress.

Period Outlook (weekly and monthly)  ⭐

Automatically generated reports include registered and new reports and provide all relevant statistics by specific month or week. You can add branded graphics to this report.

A Period Outlook report can be automatically sent to your email every week or month.

Quantitative report  ⭐

Check and compare necessary quantitative indicators such as total cases, losses, and recovered receivables, total financial impact, disciplinary actions, and others with previous periods.

Analyze the dynamics for each variable by days, months, and years.

Response speed

The average number of days from registration to decision, as well as from registration to the start of response. Additionally, check the percentage of reports solved within specific time frames.

Lastly, examine the trends, compare, and use this report for decision-making.

Case closure  ⭐

The number of cases closed within 5 days and the number of closed cases with actions taken.

Also, compare how these variables have changed over previous time periods to evaluate your progress.

On-time rate ⭐ ⏳

• % of concerns opened on time
• % of cases closed on time
• % cases with preliminary screening completed on time
• % cases with initial assessment completed on time
• % cases with investigation closed on time
• % cases with decisions made on time
• % cases with actions taken made on time

Investigation duration  ⭐

Compare the average investigation duration between previous and current periods.

Additionally, create a histogram showing the distribution of cases by investigation durations.

User activity report  ⭐

Keep track of the number of active user sessions each day.

Present the information in a tabular format, showing who logged in, their location, login time, and logout time.

Use a Gantt chart to visualize the duration of active sessions for each user.

Analyse user actions during specific periods, such as case creation, task completion, facts input, comments, and messages.

Employee report rate  

The Employee report rate (per 100 Employees) allows organizations of all sizes to compare the total number of unique contacts from various reporting channels, including web forms, hotlines, mobile, email, and more.

Time to report

This benchmarking metric measures the time difference between the incident date and the registration date of the report on the hotline/portal.

Anonymous rate

The Anonymous Reporting benchmarking metric shows the percentage of all reports submitted by reporters who chose to not disclose their identity.

Time to open ⭐

The time to open rate indicates how long it takes from receiving a report to opening it and starting work on it. This metric enables organizations to benchmark the speed of compliance responses to reports.

Follow-up rate ⭐

The Follow-up rate is a benchmarking metric that measures the percentage of reports that were submitted and later followed up to the reporter.

Case memorandum report generator  ⭐

A report is automatically generated for each case, which can be downloaded in Word and PDF formats. The report includes:

• Basic information: case ID, investigator, category, status, and percentage of completed tasks;
• Initial report/message: initial information about the case from the reporter via the web platform or consultants' web cabinet;
• Communication with the reporter: a record of the entire conversation with the reporter from both the reporter's and the investigation team's sides;
• Case files: all files added to the case with descriptions, reliability, and sources;
• Involved parties: everyone who had access to the case, including the lead investigator and case team, as well as those who were invited and notified;
• Wrongdoers: individuals identified as wrongdoers and their misconduct;
• Internal control deficiencies;
• Final results/Management's decision.

Consolidated report with PDF export  ⭐

This is an automatically generated consolidated report that contains all general information about case management for a specific period. The report includes the following information:

• Summary: number of messages registered, their distribution by channels, categories, and priorities.
• General dynamics: number of cases opened, registered, and closed, and a comparison of these variables by week.
• Statistics by status as of the end of the period: number of case statuses by the end of each month.
• Statistics by category: number of case categories by the end of each month.
• Detailed description of incidents per month: all cases with main information such as unit, short description, status, resolution date, and short conclusion.
• Other statistics such as the number of days taken from registration to decision, and from registration to start of response, the number of cases solved within a time frame, the number of Proven / Substantiated / Confirmed cases, and the number of cases closed with actions taken.