Messages against hotline process owners are bypassed (e.g. to the Audit Committee) to avoid conflict of interest.
Each reporter gets a secret code to access the case via web Feedback Room or toll-free line, having the option to provide additional information, feedback and communicate with the response team.
Anonymous two-way communication at all stages of the investigation
Multilingual and mobile-friendly web portal, chatbot, live chat and smart answering machine.
Modern intake channels
Dedicated toll free number for voice calls in any country. Proprietary call scripts and interview methodology. Multiple languages and 24/7. Native speakers only.
Specialised in-house contact center
Escalation
Delegate tasks to team members within the case and beyond. Use each case as a project management tool.
Spend less time on repetitive routine tasks. Set up business rules to change priority, assign a responsible, assign scenarios depending on the category, location or status.
Automations
Never miss new reports. Receive a push on each significant case action. Weekly and monthly status reports will be delivered automatically as well as overdue reminders.
Notifications and reminders
Assign a case to a responsible case manager. Set the case due date according to priorities, categories or applied procedure rules.
Incident delegation and deadlines
Tasks
White list policy minimizes risks of information leaks. Build it once and use it every time.
Upload and collect case files connected / cross-referenced with facts, persons involved and underlying evidence.
Case materials
Prepare a set of standard verified messages for acknowledging, inquiring or finalising the case.
Templates for feedback to reporters
Workflow templates (set of tasks) for different types of investigations save time and set a common quality standard / checklist within the organisation.
Investigation checklists / workflows programmes
Split of access rights by regions, divisions and organizational hierarchy
All changes are tracked by date and user making the edits. The log is available from the app and can be narrowed down with filters.
Export case report and other reports as branded PDFs. Charts into vector files or images. Tables into CSV or XLS.
PDF, XLS, PNG export
Most of the reports can be narrowed down with filters: region, category, status, assigned, channel or procedure.
Configurable reports
Benefit from predefined reports provided by experts making sure you get right insights and comparatives: Time to respond, Substantiation rate, Investigation duration and others.
Intake languages and features of machine or manual translations.
72 hrs
To go live with the default settings.
Tailored
Customizable intake and case management.
Premium support
Dedicated support by phone or video. You get all updates and new features instantly on the subscription model.
No hidden costs
You get a full specification upfront. Upgrade or downgrade anytime. Regardless of a tariff plan - gain test access for all features for the first 6 months.
GDPR aware
At policy, entity and platform levels. Our Privacy Information. Management System is certified under ISO 27701.
Secure
Data stored within the EU in certified data centers. We are certified under ISO 27001.