Our system is flexible enough to accommodate the needs of different types of businesses with different hierarchies.
The system has a long list of things that can be changed without programming: roles and access rights, escalation routes, registration process, prioritization, response time, and more.
At times, you may need features that the system does not have. Our company is ready for such requests and undertakes a free development of additional features that will take into account your company features.
We offer a transparent roadmap for system development. We are interested in developing our system and therefore appreciate user feedback and their need for new / additional / advanced features.
For our part, we are ready to respond appropriately to such requests and implement them on our system.
For example, over the past year, in close collaboration and based on feedback from our clients, we have updated the system with the following developments: Retrospective incident report, Service report for the period, Escalation from the region, Importing cases, Analyst role, Curator role.