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Let your people speak in comfort

Get a dedicated toll-free line for your business.

Manual transcription of recorded calls via our smart answering machine is included in every tariff plan for most countries and languages.

On request, our native-speaking consultants are available to conduct phone interviews with your reporters for more effective case resolution.

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Protection of reporters

Protection of reporters
No recordings and other traces

No recordings and other traces    

By default, we do not record telephone numbers or recognize reporters' voices, nor do we provide any of this information to clients. We will only store specific information if it's requested by the client and required by law. At the beginning of the call, we inform reporters about this.
Option for anonymity and ongoing dialogue with reporter

Option for anonymity and ongoing dialogue with reporter

After submitting a concern, reporters receive a secret code. This allows them to log into the reporter's web portal, where they can communicate with the investigation team about their case. Even if reporters choose to remain anonymous, they can still communicate via phone or web portal by their secret code. It is impossible to track reporters' identity or personal information, while they are using the reporter's web portal.
Advice on anonymity and confidentiality protection

Advice on anonymity and confidentiality protection

Consultants are trained to identify any risks of anonymity being compromised during the interview and advise the caller not to disclose any information that could breach confidentiality or anonymity. If asked, they will also guide how to maintain anonymity from the reporter's side.
Manual immutable transcripts

Manual immutable transcripts

During the call, consultants type verbatim transcripts into the whistleblowing platform. These transcripts cannot be altered or deleted by anyone except in cases required by law.
Store nothing on the contact centre side

Store nothing on the contact center side

Our software architecture isolates the consultant's web cabinet from the case management platform. The cabinet's purpose is to push information to the platform, rather than storing it. Any information submitted to the platform is immediately deleted from the contact center side.
automations

Smart answering machine

Your callers call the line, leave a recorded message and are answered by a robot which provides a unique secret/security code.

The secret code is captured from the case management platform and can later be used for status checks by reporters or ongoing dialogue with them.

Our contact center consultant will manually transcribe the reporter's recorded message into a whistleblowing report (like everyone, we love AI, but it still sometimes messes up, which is unacceptable when it comes to ethics / compliance / security calls).

Your callers will call the line, leave a recorded voice message and get and answer from a robot which will provide an unique secret / security code. The secret code is grabbed from the case management platform and can later be used for status checks by reporters or ongoing dialogues with them.

Our contact center consultant will transcript manually the recorded message from a reporter into a whistleblowing report (like everybody we also are fond of AI, but it is still messing sometimes which is not acceptable, when it comes to ethics / compliance / security calls).

International coverage

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Dedicated phone line for each client

Dedicated phone line for each client

We offer turnkey toll-free hotlines. Each client gets a separate phone line. If a client operates in multiple countries, they will receive a special toll-free helpline for each country. Enterprise clients can also keep their number and all associated data after the contract expiration through number portability.
Local toll-free lines in 180 countries

Local toll-free lines in 180 countries

We cover most countries. We manage all the related complexities, including searching for providers, contacting them, administering the line, and providing service. In cases where a toll-free line is unavailable, we can provide a call-back option. When the reporters call, they receive an automatic call back.
Multilingual calls processing by native speakers

Multilingual calls processing by native speakers

We don't use interpreters. We only hire native speakers who understand the specific of language and culture.

We support: English, Spanish, German, French, Polish, Ukrainian, Greek, Farsi, Arabic, Swahili, and Russian. Additional languages are possible.
Diverse contact centers locations

Diverse contact centers locations

We have contact centers in different regions of the world close to native speakers. In compliance with local laws, we can establish call processing locally. We currently operate in India, Kenya, Poland, UAE, USA, and Ukraine.

International coverage

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Interviews by trained consultants

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Proprietary interview methodology

Proprietary interview methodology

We have developed a special methodology that is outlined in our consultant's handbook. We do not rely on call scripts and instead engage in natural conversation. Our methodology is based on a tree method interview process, where the consultant delves into the case step by step to gather all necessary information for investigation.
Instant registration directly in the platform

Instant registration directly in the platform

Consultants log calls directly into the contact center cabinet. Submitted messages appear immediately (within 5 minutes) in the case management platform.
Regular quality control

Regular quality control

Each contact center team has a supervisor. She monitors quality, receives feedback from clients, and organises training for the team. Additionally, the supervisor monitors compliance with SLA indicators.

Phone interviews by native speakers

from 89 EUR / month

Matching your needs and budget

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24-7 or during standard working hours from 09-00 to 18-00

24/7 or during standard working hours from 09:00 to 18:00

Our multinational clients can benefit from 24/7 access to live consultants. For companies operating within a single country, this feature may be redundant and expensive, as 99% of calls are received during working hours. You can set the line's working hours to match your company's schedule, for example, 8:00-17:00. Outside of working hours, we have a smart answering machine with manual transcription of the reports.
Custom naming, greeting message and routing rules

Custom naming, greeting messages and routing rules 

Each of our clients gets custom announcements. Sometimes, enterprises need routing rules for different use cases or languages. For instance, one of our clients announces the statistics of received and solved reports at the beginning of each call.
Professional contact centre SLA

Professional contact center SLA ⭐ 

Our default SLA (Service Level Agreement) policy includes traditional indicators for a professional contact center, such as service availability and response time. For our enterprise clients, we can draft a custom SLA.
Bring your own team

Bring your team ⭐

As an enterprise client, your organisation can use own staff/contractor for taking the calls (mind the disclaimer on anonymity and confidentiality). In this case, we deploy a contact center cabinet and provide training for your consultants on whistleblowing interviewing techniques, quality control, and adapting scripts for web forms.
 

 
 

⭐ — feature is included in tariff plans “Advanced” and “Pro”

Matching your needs and budget

Vector illustration, on computer's screen there are different dirty spots in gradient of green. Near to the computer there is a painting brush