Some of the stakeholders interact with an organisation through the reporting channels several times.
A contractor may work with several teams. A supplier may participate in tenders, raise operational concerns, request information, report misconduct, or ask follow-up questions months after the original interaction.
When every submission becomes an isolated ticket with its own access flow, the experience quickly becomes fragmented.
Users have to remember separate security codes. Organisations see multiple submissions but may struggle to understand that they come from the same person. Ongoing communication becomes harder to manage on both sides.
Ethicontrol’s Unified Feedback Room brings those interactions into one secure space.
Instead of accessing every report separately, an identified user can verify their email address or phone number and open a single cabinet containing the reports linked to their Reporter profile.
The Unified Feedback Room gives identified reporters one place to access reports connected to the same verified Reporter profile.
After signing in, the user can open My reports/concerns and see the submissions available to them.
Each submission remains a separate report.
The Feedback Room does not merge cases. Instead, it creates a common access point around the verified person behind them. This distinction matters.
The organisation can preserve separate workflows, investigators, statuses, and case histories for each submission while giving the reporter a much simpler way to return to all of them.
Learn how reporters verify their contact details, access their cabinet, and switch between linked reports in our Help Center.
The central idea behind the feature is the Reporter profile.
When a person submits an identified report and verifies an email address or phone number, Ethicontrol can associate that contact information with a Reporter profile.
If the same verified contact information is used again, a new submission can be linked to the same profile.
That means:
one Reporter profile → multiple separate reports
The user no longer needs a completely separate access flow for every new interaction.
At the same time, each report keeps its own case record and investigation context.
Consider a contractor that has worked with the same company for several years.
The contractor collaborates with Procurement on tenders, Operations on service delivery, and Finance on invoices.
Over time, the contractor may need to contact the organisation about several unrelated matters:
Without a unified cabinet, each interaction can feel like starting from zero.
The contractor may receive several access codes, return to different pages, or lose track of which communication belongs to which submission.
With the Unified Feedback Room, those reports can remain independent while being accessible through the same verified profile.
The contractor signs in once and sees the conversations available to them in one place.
Once inside the Feedback Room, the reporter can move between linked submissions without signing in separately for each one.
Depending on the reporting workflow, they can use the cabinet to:
This is particularly useful for users who maintain an ongoing relationship with the organisation rather than making a single anonymous disclosure.
A reporter can use an email address or phone number, depending on the reporting portal configuration.
The system sends a verification code to the selected contact method. Once the code is confirmed, Ethicontrol can identify the Reporter profile associated with that contact and open the relevant cabinet.
This reduces dependency on separate passwords or case-specific credentials.
Verification also helps ensure that reports and notifications are connected to the correct person.
For detailed setup and login instructions, see our Help Center guide: How to log in to the Feedback Room using email or phone
Verified contact information is not useful only for login.
It also provides a consistent destination for report-related notifications.
Depending on the organisation’s configuration, notifications can be sent to the verified email address or phone number associated with the Reporter profile.
This helps keep follow-up communication attached to the same identity across multiple submissions.
Less friction for repeat users |
One place for ongoing conversations |
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| People who interact with the organisation more than once do not need to manage separate access flows for every submission. | Active and previous reports can be accessed from the same cabinet while remaining separate cases. |
More reliable contact verification |
Better continuity across different types of submissions |
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| Email or phone verification helps ensure that access and notifications are associated with the correct reporter. | The same Reporter profile can support multiple interactions with the organisation over time. |
A unified profile depends on verified contact information.
If a report is submitted anonymously without an identified email address or phone number, the platform cannot automatically associate it with an identified Reporter profile.
That separation is intentional.
The Unified Feedback Room expands the experience for identified users without changing the logic of anonymous reporting.
Organisations can therefore support both models:
A reporting channel does not always represent a one-time interaction.
For many contractors, suppliers, partners, and other stakeholders, it becomes one of several ways they communicate with the organisation over time.
The Unified Feedback Room reflects that reality.
Instead of forcing users to treat every submission as a completely new relationship, Ethicontrol gives them one secure place to return to their reports while preserving each submission as a separate case.
The result is a more coherent experience for the reporter and a clearer continuity of communication for the organisation.