Knowing how many cases were opened or closed tells you only part of the story.
A team may close dozens of cases in a month while still having recurring delays at one particular stage of the investigation. Another team may process cases quickly overall but regularly miss the deadlines defined for certain statuses.
Ethicontrol's Status Duration and Timing reports add the time dimension to case analytics.
They answer two complementary questions:
Instead of looking only at the total time between registration and closure, teams can focus on a specific part of the workflow.
For example, you might analyse:
The report provides four duration metrics:
| Metric | What it shows |
|---|---|
| Average duration | Average time across the selected cases |
| Minimum duration | Shortest recorded duration |
| Maximum duration | Longest recorded duration |
| Median duration | Middle value when cases are ordered by duration |
Looking at these values together provides more context than relying on the average alone, particularly when a small number of unusually long cases affects the overall result.
Learn how to select workflow stages, compare average, minimum, maximum, and median duration, and break the results down by category, unit, channel, priority, or procedure.
Duration becomes more useful when you can see where the differences occur.
The report can break results down by dimensions such as:
This can reveal, for example, that cases from one channel consistently take longer than others or that a particular organisational unit has longer processing times.
The result is not automatically a performance judgement. A longer duration may reflect case complexity, additional approvals, or dependencies on other teams.
The Timing Report looks at the same case-management process from another angle.
Instead of measuring how long a stage takes, it shows the share of cases that remain within their defined deadlines at different statuses.
This can help teams see where deadline performance may require closer attention.
For example, if one stage repeatedly shows a lower share of cases within deadline, the team can investigate whether the cause is:
Filters can then narrow the analysis by attributes such as category, procedure, Case Manager, priority, organisational unit, or intake channel.
See how to review the share of cases within deadlines, apply filters, and identify stages where case processing may require additional attention.
Suppose a compliance team notices that cases are regularly missing an internal deadline during investigation.
The Timing Report helps identify the status where deadline performance is weakest.
The team can then use Status Duration to examine how much time cases spend moving through that part of the workflow and compare the result across categories, units, or procedures.
Together, the reports move the discussion from:
“Cases are taking too long.”
to:
“This stage takes longer for these types of cases, and this is where the deadline issue appears.”
That gives teams a much more useful starting point for investigating the cause.
Earlier visibility of bottlenecks |
More context around processing time |
|
| Teams can identify stages where cases consistently take longer or fall outside expected deadlines. | Average, median, minimum, and maximum duration help distinguish typical case behaviour from individual outliers. |
More targeted process reviews |
Better monitoring of workflow changes |
|
| Breakdowns and filters help narrow a timing problem to particular categories, units, channels, procedures, or assigned users. | If a team changes responsibilities, resources, or processes, the same reports can help evaluate whether case-processing patterns improve over time. |
Neither report should be treated as a standalone performance score.
A longer investigation is not necessarily inefficient, and meeting every deadline does not automatically mean an investigation was effective.
Used together, Status Duration and Timing Report provide a clearer picture of how case workflows actually perform: where time is being spent, where deadlines are being missed, and where deeper review may be useful.
See how Ethicontrol can help your team monitor investigation timelines, identify bottlenecks, and build more predictable case-management workflows.